Refund policy

Effective Date: October 2026

At The Good Gut Trading LLC, we take great pride in the quality of our products. As our bone broths are fresh, perishable food products, we cannot accept returns of products that have been delivered, except where required by applicable law or where there is a genuine issue with the order.

Damaged, incorrect or incomplete orders

If your order arrives damaged, leaking, incorrect or incomplete, please contact us within 24 hours of delivery.

Please email hello@thegoodgut.ae with:

  • Your order number
  • A brief description of the issue
  • Clear photographs of the product(s), packaging and shipping carton where applicable

Once we have reviewed your claim, we may offer, at our discretion:

  • A replacement product
  • Store credit
  • A full or partial refund

We may occasionally ask you to retain the products while we investigate the issue.

Product quality concerns

If you believe there is a quality issue with one of our products, please contact us within 24 hours of delivery and provide:

  • Your order number
  • A description of the issue
  • Photographs or videos where possible

Food safety is extremely important to us. Every quality concern is investigated promptly and fairly.

Order cancellations

Orders may be cancelled free of charge before they are processed for dispatch.

Once an order has entered production or has been dispatched, it can no longer be cancelled due to the perishable nature of our products.

For subscription orders, changes or cancellations must be made at least 72 hours before the next scheduled order processing date.

Returns

As our products are fresh food products requiring refrigerated transport and storage, we do not accept returns of delivered products unless:

  • The wrong product was delivered;
  • The product arrived damaged;
  • The product has a verified quality issue; or
  • We are otherwise required to do so under applicable consumer protection laws.

Refunds

Where a refund is approved, it will be processed using the original payment method.

Please allow 5 to 10 business days for the refund to appear on your account, depending on your bank or payment provider.

Shipping charges are non-refundable unless the refund is due to an error on our part.

Our commitment

If something has not gone as expected, we genuinely want to know. Our goal is always to resolve issues quickly and fairly while maintaining the highest standards of food quality and customer service.

If you have any questions, please contact us at:

Email: hello@thegoodgut.ae

Company: The Good Gut Trading LLC