Shipping policy

Last updated: September 2026

At The Good Gut, every batch of bone broth is carefully produced to ensure maximum freshness and quality. As many of our products are made in small batches, delivery dates depend on product availability and our production schedule.

The estimated delivery date displayed on our website is always the earliest date we expect to deliver your order.

1. Delivery areas

We currently deliver throughout the United Arab Emirates.

We may expand to additional countries in the future. Any new delivery destinations will be announced on our website.

2. Order processing

Orders are processed once payment has been successfully received.

Orders placed on weekends or UAE public holidays will be processed on the next business day.

3. Delivery timing

Our delivery model is simple:

If all products in your order are available in stock, your order will normally be delivered on the next business day.
If one or more products are temporarily unavailable, your order will be delivered on the next available delivery date displayed on the product and cart pages before you complete your purchase.
Orders containing multiple products are delivered together in a single shipment on the earliest date all products are available.

While we always aim to meet the estimated delivery date, unforeseen circumstances beyond our reasonable control may occasionally cause delays.

The estimated delivery date displayed before checkout forms part of your order confirmation and reflects the earliest available delivery date based on current stock availability and planned production.

4. Delivery charges

Delivery service	Estimated delivery	Cost
Standard Delivery	Next business day (subject to stock availability)	AED 30
Orders of AED 250 or more	Next business day (subject to stock availability)	FREE

Orders with a value of AED 250 or more qualify for free standard delivery.

Certain subscription plans or promotional offers may include additional delivery benefits, which will be clearly displayed during checkout.

5. Subscription orders

Subscription orders are processed automatically according to the delivery frequency you select.

Delivery benefits are as follows:

1 or 2 jar subscriptions: Standard delivery charges apply unless the order value is AED 250 or more.
Starter Pack subscription (3 jars): The first delivery includes free shipping. Future recurring deliveries are subject to the standard AED 30 delivery charge, as the recurring order value is below AED 250.
6-jar and 12-jar subscriptions: Every recurring delivery includes free shipping.

You may pause, skip, reschedule or modify your subscription at any time through your customer account.

Any changes must be made at least 72 hours before your next scheduled order processing date.

6. Order tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information, where available.

Please allow up to 24 hours for the tracking information to become active after dispatch.

If your tracking information has not updated after this time, please contact us at hello@thegoodgut.ae, quoting your order number.

7. Delivery address

Please ensure your delivery address and contact details are accurate before placing your order.

The Good Gut cannot be responsible for delays or additional delivery charges resulting from incorrect or incomplete delivery information.

If a delivery must be rescheduled because incorrect information was provided, additional delivery charges may apply.

8. Failed deliveries

If delivery cannot be completed because:

the delivery address is incorrect,
the courier cannot access the delivery location,
or the recipient is unavailable where required,

our delivery partner may attempt another delivery or contact you to arrange an alternative delivery.

Additional delivery charges may apply for repeated delivery attempts.

9. Temperature-controlled delivery

Our products are transported in refrigerated vehicles to maintain the cold chain throughout delivery.

Please refrigerate your products as soon as possible after receiving your order and store them according to the instructions on the packaging.

If your order arrives damaged, leaking, or appears not to have been maintained under appropriate refrigerated conditions, please contact us within 24 hours of delivery. Please include photographs of both the packaging and the products so we can investigate and assist you promptly.